Measuring the Effectiveness of an Electronic Performance Support System

Do Electronic Performance Support Systems really work? How should they be configured? What kind of tasks should they support - and with what content? Can an EPSS be used for fresh training of a brand new topic? Does the use of an EPSS help people do their jobs better? Dr. Gal shares his research and the empirical evidence that answers these questions in his interview with our Chief Learning Officer, Dr. Irene T. Boland.